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Effective Date: May 26, 2026
Thank you for shopping at wowpartsshop.com, operated by WOW PARTS DIRECT LTD (“we,” “us,” or “our”). We value your business and strive to provide high-quality products. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue through our structured returns process.
Please read this policy carefully before making a purchase. By placing an order on our Site, you agree to the terms outlined below.
1. No “Refund-Only” Policy (Strict Requirement for Product Return)
At WOW PARTS DIRECT LTD, we strictly do not offer or permit “refund-only” solutions.
To qualify for a financial refund or product replacement, the physical item must be successfully returned to our facility first. We will not issue any refunds, processing credits, or charge reversals under any circumstances if the buyer keeps, disposes of, or fails to send back the purchased product.
- The Return Mandatory Rule: No product return means no refund.
- Shipping Back: Buyers must cooperate with our return instructions and physically mail the item back to our designated address before any financial compensation is reviewed or triggered.
2. Return Eligibility Window
You have 30 calendar days from the date you received your item to notify us and initiate a formal return process. If 30 days have gone by since your delivery date, we unfortunately cannot offer you a refund or an exchange.
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, uninstalled, and in the same condition that you received it.
- The item must be in its original, undamaged packaging.
- The item must include all original parts, accessories, manuals, and documentation.
- You must provide the original receipt, order invoice, or proof of purchase.
3. The Return and Refund Process
To guarantee your return is handled correctly, you must follow our step-by-step verification workflow:
- Submit a Request: Contact our support team at mapleau@wowpartsshop.com or call +44(20)89979999. Provide your order number, photos of the item, and the reason for the return.
- Return Authorization: If your request is provisionally approved, we will issue a Return Merchandise Authorization (RMA) number and provide the return shipping instructions. Do not send items back without an RMA.
- Physical Inspection: Once your return package is safely received at our warehouse (8 royal parade, hanger lane, london, england, w5 1et), our quality assurance team will inspect the item.
- Final Decision: We will send you an email notifying you that we have received your returned item and will confirm whether your refund is approved or rejected based on its physical condition.
- Credit Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or original method of payment within 5 to 10 business days.
4. Return Shipping Fees and Costs
- Customer Responsibility: Except in cases where the item arrived defective or we shipped the incorrect part, the customer is fully responsible for paying all return shipping costs. Shipping costs are completely non-refundable.
- Trackable Shipping Required: When returning items, you must use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item, and we cannot process refunds for packages lost in transit by your shipping carrier.
5. Damaged, Defective, or Incorrect Items
If you receive a part that is damaged during transit, inherently defective, or does not match your order details, please notify us immediately within 48 hours of delivery at mapleau@wowpartsshop.com.
Even for damaged or defective items, the item must still be returned to us for professional evaluation before a refund or replacement is authorized. If the product inspection confirms a manufacturing defect or transit damage, we will reimburse your return shipping expenses along with the full product refund.
6. Non-Returnable and Non-Refundable Items
The following categories of items are strictly excluded from returns or refunds:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after the confirmed delivery date.
- Clearance, “as-is,” or final sale items.
- Custom-ordered or personalized parts.
7. Contact Us
For any further inquiries, clarifications, or to begin a return application, please reach out directly to our customer support team:
- Company Name: WOW PARTS DIRECT LTD
- Website: wowpartsshop.com
- Return Address: 8 royal parade, hanger lane, london, england, w5 1et
- Contact Email: mapleau@wowpartsshop.com
- Contact Phone: +44(20)89979999