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WOW PARTS

Shipping Policy

Effective Date: May 26, 2026

Thank you for shopping at wowpartsshop.com, operated by WOW PARTS DIRECT LTD (“we,” “us,” or “our”). We are dedicated to delivering your orders quickly, safely, and efficiently.

This Shipping Policy outlines our shipping procedures, delivery timelines, costs, and terms. By placing an order on our Site, you agree to the conditions detailed below.

1. Order Processing and Handling Times

All orders placed on our website are processed systematically to ensure accuracy and speed.

  • Standard Processing Time: Most orders are processed within 1 to 2 business days (excluding weekends and UK public holidays) after we receive your payment confirmation.
  • Order Cut-off Time: Orders placed before 2:00 PM GMT will begin processing the same business day. Orders placed after this time, or during weekends and holidays, will be processed on the following business day.
  • Availability Notes: If an item is on backorder or experiencing unexpected fulfillment delays, we will contact you immediately via your registered email (mapleau@wowpartsshop.com) to provide an updated timeline or alternative options.

2. Domestic Shipping Rates and Delivery Estimates (Within the UK)

We ship packages directly from our central location at 8 royal parade, hanger lane, london, england, w5 1et. We partner with reliable domestic couriers (such as Royal Mail, DPD, and DHL) to offer the following options for United Kingdom deliveries:

  • Standard Shipping: Estimated delivery within 3 to 5 business days. Rates are calculated at checkout based on package weight and dimensions.
  • Express Shipping: Estimated delivery within 1 to 2 business days. Available for selection during checkout for urgent orders.
  • Free Shipping: We may offer free standard domestic shipping on orders that exceed a specific promotional cart value. Check our website homepage banner for active free-shipping thresholds.

Please note that delivery estimates are guidelines provided by carriers and are not strict operational guarantees. Remote geographic areas (such as the Scottish Highlands or offshore islands) may require additional transit time.

3. International Shipping Policy

We proudly support global customers and offer international shipping options to select countries worldwide.

  • International Carriers: Global orders are dispatched via DHL Express, FedEx, or UPS to maintain high tracking visibility.
  • Delivery Timelines: International transit typically ranges between 5 to 14 business days, depending heavily on the destination country and standard local customs clearance procedures.
  • Customs, Duties, and Taxes:
    • International orders may be subject to local import duties, value-added taxes (VAT), customs tariffs, and brokerage fees levied by the destination country.
    • All customs clearances, duties, and taxes are the sole responsibility of the customer. WOW PARTS DIRECT LTD does not collect, predict, or pay these fees beforehand.
    • If you refuse a shipment due to unexpected import fees, the original shipping costs and any return fees charged by the courier will be deducted from your final product refund.

4. Tracking Your Order

We believe in complete transparency throughout the delivery cycle.

  • Tracking Notification: As soon as your order is packed and leaves our warehouse facility, an automated shipment confirmation email will be sent to you.
  • Tracking Details: This email will contain a unique tracking number and a direct link to the courier’s tracking portal, allowing you to monitor your package journey in real-time.
  • Activation Lag: Please allow up to 24 hours for the shipping carrier to scan your package and update the tracking tracking information online.

5. Delivery Address Requirements and Modifications

  • Address Verification: Buyers are entirely responsible for providing an accurate, complete, and valid delivery address during checkout.
  • Address Changes: If you detect an error in your shipping details, you must contact us immediately at +44(20)89979999 or via email. We can modify shipping labels only if the package has not yet left our physical facility. We cannot alter delivery paths or recall packages once they are handed over to the courier.
  • PO Boxes and Military Addresses: Certain premium couriers cannot deliver to PO Boxes or APO/FPO military addresses. We recommend providing a physical residential or commercial address to ensure successful delivery.

6. Damaged, Lost, or Stolen Packages

WOW PARTS DIRECT LTD takes great care in packaging items safely. However, we recognize that transit anomalies can occur.

  • Damaged in Transit: If your package arrives visibly broken, crushed, or tampered with, take clear photographs of the outer packaging and the interior contents immediately. Report the damage to our team within 48 hours of delivery at mapleau@wowpartsshop.com so we can file an official carrier claim.
  • Lost Packages: A package is formally deemed lost if it shows no movement on the tracking portal for more than 10 business days (domestic) or 20 business days (international). We will launch an investigation with the carrier to locate the package or arrange a replacement.
  • Stolen After Delivery: If a tracking link shows a package was successfully delivered to your doorstep but you cannot find it, please check with neighbors or building managers. We are not legally responsible for packages that are stolen, misplaced, or lost after a carrier provides a verified proof of delivery.

7. Undeliverable and Refused Shipments

If a shipment is returned to our London facility by the carrier because of an invalid address, repeated missed delivery attempts, or because the recipient refused the package, it will be classified as undeliverable.

  • In these instances, the customer will be responsible for the return shipping costs charged by the courier.
  • We can re-ship the item to a corrected address once the customer pays the secondary shipping fees. Alternatively, we can issue a refund for the item price minus all incurred shipping fees.

8. Contact Information

If you have any questions about our shipping methods, rates, tracking, or need immediate assistance with an ongoing order, please contact our customer logistics team:

  • Company Name: WOW PARTS DIRECT LTD
  • Website Platform: wowpartsshop.com
  • Warehouse Address: 8 royal parade, hanger lane, london, england, w5 1et
  • Support Email: mapleau@wowpartsshop.com
  • Support Phone: +44(20)89979999